Privacy Policy

CRP Express Cleaning

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

CRP Express Cleaning ("we," "us," or "our") does not share customer opt-in information, including phone numbers and consent records, with affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services.

All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following categories of information when you interact with our website, request a quote, schedule services, communicate with us, or use our services.

Personal Information

* Name

* Email address

* Phone number

* Physical address

* Property information necessary to provide cleaning estimates and services

* Payment information when applicable

* Opt-in records and timestamps for SMS, email, and other communication channels

Non-Personal Information

* IP address

* Browser type

* Device information

* Website usage patterns and analytics

* Cookies and similar technologies

Customer Communication Information

* Service inquiries and quote requests

* Appointment details and scheduling preferences

* Cleaning service history

* Customer feedback and reviews

* Communication records relating to customer support

2. How We Use Your Information

We use collected information to:

* Provide and improve our cleaning services

* Prepare accurate onsite estimates and service recommendations

* Process transactions and payments

* Communicate regarding appointments, scheduling updates, reminders, and customer support

* Respond to inquiries and quote requests

* Improve website functionality and customer experience

* Maintain security and fraud prevention measures

* Maintain records of communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, scheduling updates, customer support communications, payment reminders, and important service notifications.

Opt-In & Consent

* You will only receive SMS messages if you have explicitly opted in.

* We maintain timestamped records of all opt-in actions.

* We comply with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state regulations.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying *STOP**.

* You will receive a final confirmation message and no further messages will be sent unless you opt in again.

* All opt-out requests are processed immediately.

Message Frequency & Content

* Message frequency varies depending on your interactions with our business.

* Messages will relate directly to services you have requested or appointments you have scheduled.

* Promotional messages are only sent when specific consent has been provided.

Help & Support

Reply *HELP** for assistance.

* You may also contact us directly using the information listed in Section 10.

* Customer support is available during normal business hours.

Carrier Information

* Standard message and data rates may apply.

* Mobile carriers are not responsible for delayed or undelivered messages.

* Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors performing support services, such as customer service providers, scheduling platforms, payment processors, or messaging delivery providers, is permitted solely for the purpose of operating our business and providing services you have requested.

All other categories exclude text messaging originator opt-in data and consent information, which will not be shared with any third parties.

We implement strict safeguards to protect SMS opt-in information and consent records.

4. Information Sharing & Disclosure

CRP Express Cleaning does not sell, rent, or trade personal information.

We may share information with:

Service Providers

* Payment processors

* Appointment scheduling systems

* Customer communication platforms

* Website hosting providers

* SMS service providers solely for the purpose of delivering messages you have consented to receive

All service providers are contractually required to maintain confidentiality and appropriate security standards.

Legal Compliance

We may disclose information if required by law, legal process, court order, or governmental request, or when necessary to protect our legal rights or property.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, customer information may be transferred as part of the transaction while remaining protected under the terms of this Privacy Policy.

Text messaging originator opt-in information and consent records will not be transferred, sold, or shared with third parties except for approved messaging service providers required to deliver the services you requested.

5. Data Security

Protecting customer information is extremely important to us.

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information, including:

* Encryption of sensitive information during transmission and storage

* Secure access controls and authentication systems

* Regular software updates and security monitoring

* Employee training on privacy and data handling

* Data backup and disaster recovery procedures

* Breach notification procedures where required by law

While we strive to use commercially reasonable methods to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

* Analyze website traffic and visitor behavior

* Remember user preferences

* Improve website functionality and user experience

* Measure marketing effectiveness

* Improve service performance

You may manage cookie settings through your web browser. Disabling cookies may impact certain website functionality.

7. Your Rights & Choices

Depending on applicable laws in your jurisdiction, you may have the right to:

* Access your personal information

* Correct inaccurate information

* Request deletion of your personal information

* Opt out of marketing communications

* Withdraw consent for future communications

* Request information regarding how your data is processed

* File a complaint with an appropriate regulatory authority

To exercise any of these rights, please contact us using the information provided below.

8. Third-Party Links

Our website may contain links to third-party websites for your convenience or additional information.

CRP Express Cleaning is not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing any information.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

The most recent version will always be available on our website and will include the current effective date.

If material changes are made, we may notify users through our website, email communications, or other reasonable methods.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

CRP Express Cleaning

Phone: +1 765-588-4155

Email: [Business Email Address]

Website: https://crpexpresscleaning.com/

By using our website and services, you acknowledge and agree to this Privacy Policy.